This Privacy Policy explains how Cycle Haven processes personal data in connection with its bicycle repair workshop website and related service enquiries. It applies to users who contact the workshop, request information, or submit bicycles for servicing and repair.
We process personal data to respond to contact requests, arrange bicycle servicing, manage intake and collection communications, provide service summaries, maintain website security, and support technical delivery of the site. Data may also be used to keep internal records connected with completed work, quotations, and customer communications.
Personal data may be shared with service providers that assist with website delivery, message handling, security, or related operational support. Any such recipient is used only to the extent necessary for the relevant function and should not process the data for unrelated purposes.
We may disclose personal data where required to comply with applicable law, lawful requests, court orders, or other binding legal obligations. Disclosure may also occur where necessary to protect the rights, property, or security of the workshop, its customers, or the website.
We may collect name, email address, phone number if provided, inquiry message, and service preferences when you submit an enquiry, arrange a booking, or bring a bicycle in for assessment. We also process server request metadata and browser and device information for security and technical delivery purposes.
Personal data is received from contact form submissions, email, phone calls, workshop drop-ins, and bicycle intake communications. Technical data is generated automatically when the website is accessed and when messages are delivered through the site’s local acknowledgement handler.
Confirmed cookie uses are limited to essential site operation and storing privacy preferences. No analytics or marketing cookies are confirmed as active on this site, and any future change would be reflected in this policy.
We use cookies only for essential site operation and privacy preferences. You may restrict or delete cookies through your browser, but essential cookies may be necessary for the website to function correctly and for preference settings to be retained.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, and deletion where retention is no longer required. You may also object to or restrict certain processing where such rights are recognised by law and consistent with the workshop’s operational needs.
To exercise a privacy right, provide sufficient information to identify the relevant record and the nature of the request. We may need to verify identity before responding, and we may decline or limit a request where retention, security, or legal obligations require continued processing.
Enquiry records, intake details, and service-related notes are retained for the period reasonably necessary to manage the request, complete the service, maintain operational records, and meet legal or accounting requirements. When data is no longer required, it is deleted or otherwise handled so that it is no longer used for active business purposes.
When this policy is updated, the revised version will apply from its stated effective date. Material changes may be highlighted through the website or by another appropriate communication method, depending on the nature of the change.
Use the listed contact channels for questions about this notice or the handling of personal data.
